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General terms and conditions
This site is owned and operated by Oneweigh Online Ltd of Unit 7, Enterprise Close, Telford Way Industrial Estate, Kettering, Northants, NN16 8NS. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at sales@oneweigh.co.uk or 0800 030 6654 (9am - 5.30pm Monday - Friday).
1.         The contract between us
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
2.         Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Oneweigh Online Ltd. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3.         Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices are as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4.         Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
5.         Availability
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
6.         Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
7.         Price
The prices payable for goods that you order are as set out in our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8.         Payment terms
 We will charge your credit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and or suspend any further deliveries to you. This does not affect any other rights we may have.
9.         Delivery charges
Delivery charges vary according to the type of goods ordered.
10.       Delivery
10.1     Our delivery charges are set out for each specific item in the checkout area of our website.
10.2     You will be required to pay extra for delivery for some locations and it might not be possible for us to deliver to some locations.
10.3     We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver, however many of our couriers will take the goods back to their depot if no one is available to sign for the goods. Details of how to contact the courier to arrange a more suitable time to deliver will be on the card. After three failed delivery attempts the goods will be returned to us. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.5     You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

10.6  Any damage incurred during transit to you must be reported and documented to sales@oneweigh.co.uk with photographic evidence within 48 hours of receipt of the goods. Oneweigh Online Ltd will not be held responsible for any damage reported after this point.

10.7     Any shortage in the delivery incurred must be reported and documented to sales@oneweigh.co.uk within 7 days of receipt of the goods. Oneweigh Online Ltd will not be held responsible for any shortage reported after this point.

11.       Risk and ownership
   Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
12.       Acknowledgement and acceptance of your order
   You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
13.       Cancellation rights and returns 

13.1     Under the Distance Selling Regulations as a public consumer you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items or business to business transactions). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty, other than a 2.5% transaction fee to cover the costs of providing you with a full refund (excluding our delivery costs). However, you will need to notify us if you wish to cancel your contract.
13.2     If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk delivered to us within 7 days of your original receipt.
13.4     Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, less a 2.5% transaction fee to cover our costs for providing you with a full refund. Your refund will exclude our delivery costs.
13.5     You will be re-credited for the costs, including delivery, incurred in returning faulty or unsatisfactory goods.

13.6      Our business to business transactions returns policy is strictly as follows;

We believe that you will be delighted with your order but there may be occasions where you feel it necessary to return an item. These terms do not affect your statutory rights.
No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Oneweigh Online Ltd. Goods are not supplied on a trial basis. Customers are responsible for verifying suitability and compatibility of goods BEFORE purchasing.

Your statutory rights under the 'The Sale of Goods Act 1979' (including amendments) are fully supported by Oneweigh Online Ltd. The 'Consumer Protection (Distance Selling) Regulations 2000' do not apply to business purchases.

Returned unwanted Stamped, EC Verified, Trade Approved, or Labelling and Receipt Printing Scales, attract a 20% restocking fee, to cover the time and administrative costs of having them re-approved for a future customer. Charges relating to Calibration Certificates, or Product Programming are not refundable for returns of unwanted goods. Specifically, programming charges will not be refunded if the customer has provided written acceptance of the label, and/or receipt, and keyboard layout samples supplied by Oneweigh Online Ltd.

Orders of Individual Calibration Weights or Weight Sets of any class (M1, F1, E2 and E1), are not eligible for cancellation or return, under any circumstances, if they have been ordered with either UKAS or DAkkS Certification. Weight sets as detailed above ordered without UKAS or DAkkS Certification are eligible for return with a re-stocking fee of 25%.
For Unwanted Goods
If you are a business customer, you may return any unopened goods, in original condition, which can be sold again "as new", within 14 days after the day of receipt of the goods. Customers are responsible for the delivery costs of returning the goods. Please email us at sales@oneweigh.co.uk  to arrange a return.

You will be refunded in full (except for delivery charges) once the goods have been received and confirmed "as new". You will be liable for all administrative costs associated with the return of the goods, and this may well constitute a restocking fee which you will be advised of when arranging your return. Returns must be adequately packed and the RMA number clearly displayed without marking the original packaging.

We do not accept returns after 14 days from the day of receipt of goods, or on goods which have been opened and cannot be sold again "as new."
For Faulty Goods within 30 days

No returns will be accepted or processed without a Return Materials Authorisation (RMA) number being issued by Oneweigh Online Ltd
If there is a fault with your product you may return the product within 30 days of delivery for repair, replacement or refund. Please email our Customer Care department sales@oneweigh.co.uk to arrange a return.
Goods must be received by Oneweigh Online Ltd  within 14 days of the RMA number being issued. Oneweigh will not be held liable for goods lost or damaged in transit. Customers are responsible for the delivery costs of returning goods. Any return found not to be defective or with faults caused by accident, neglect or misuse will incur a return freight charge.
When an item is to be replaced or refunded the goods must be in original packaging, and with all original boxes, packing materials, manuals, blank warranty cards and all other accessories and documentation provided by the manufacturer. Goods must be adequately packed and the RMA number clearly displayed without marking the original packaging.
Our promise to replace products or refund your money does not apply to faulty goods where the fault has been caused by accident, neglect or misuse.
For Faulty Goods more than 30 days

All products carry a twelve-month manufacturer warranty and in some specific cases more, with the exception of main adapters and rechargeable batteries, see below.  Once your product is more than 30 days old (but within the manufacturer warranty) we will, in conjunction with the manufacturer, repair or replace it free of charge. It is solely at the discretion of Oneweigh Online Ltd as to whether a repair or replacement is provided. Please email us at sales@oneweigh.co.uk stating the reason for return, your order number, and request an RMA number. Our warranty is a 'back to base' system and therefore customers are responsible for the cost of returning goods to us.

This does not apply:

  • To faults caused by accident, neglect or misuse.
  • If you return the product to us without proof of purchase. 
  • To mains adapters and/or rechargeable batteries. The warranty period on these items is 3 months from date of delivery.

14.       Cancellation by us
14.1     We reserve the right to cancel the contract between us if:
14.1.1  We have insufficient stock to deliver the goods you have ordered;
14.1.2  We do not deliver to your area; or
14.1.3  One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2     If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
15.       Liability
15.1     If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).  If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1  To make good any shortage or non-delivery;
15.1.2  To replace or repair any goods that are damaged or defective; or
15.1.3  To refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2     Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
15.3     You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
15.4     Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
16.       Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 7, Enterprise Close, Telford Way, Kettering, Northamptonshire, NN15 7HL and all notices from us to you will be displayed on our website from time to time.
17.       Changes to legal notices
   We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18.       Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
19.       Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
20.       Privacy
You acknowledge and agree to be bound by the terms of our privacy policy.
21.       Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

Oneweigh Online Ltd is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  
We may disclose your personal information to third parties:

In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.
The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, by emailing us at customerservices@oneweigh.co.uk.
We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
Your rights
You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.   
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:
Oneweigh Online Ltd, Unit 7, Enterprise Close, Kettering, Northamptonshire, NN16 8NS


All of our products are selected to be of the highest quality and reliability and for extra peace of mind they are covered by a one year return to base warranty.

If, in the unlikely event that your equipment should fail, please contact us immediately and we will try and resolve the problem over the telephone.  If the problem cannot be resolved in this way, then please return the item in the original packaging and we will return it once the repair is complete. Please be aware that all courier costs associated with warranty returns including return to you following repair will be the customers responsibility.

Warranties will of course be subject to normal terms and conditions, specifically that the equipment is not modified or used for applications other than those intended.